If customer have entered the wrong login credentials/player id to top up, once the order is delivered, no refunds can be given.
Bonus top up is given by the game authority, no refunds can be given if bonus top up is not credited to your account.
NepCent shall not be liable for any gift cards or other digital goods that has been stolen,misplaced or misused without authorisation. For the avoidance of doubt, NepCent shall not be obliged to enquire or verify at the redemption of the Gift Card, if such Gift Card has been properly obtained.
Any form of CD Key, Gift Card, Game Points, Prepaid Card purchases is neither refundable or exchangeable.
To be eligible for a return:
Unauthorized charged on your credit/debit card, eSewa or any other payment methods and your order must not be delivered
We are unable to fulfill your order due to the lack of stock or unable to deliver your items due to the item is not available anymore.
To complete your return, please contact our Customer Support Live-Chat or through email to firstname.lastname@example.org. We require a receipt or proof of purchase in NepCent for the payment to be refunded.
Refunds (if applicable):
If your purchase is eligible for refunds, please contact our Customer Support Live Chat or through email to email@example.com.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, please check your payment accounts again.
Then contact your payment method company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our Customer Support Live Chat or through email to email@example.com.